Support

Creative Spark Online Learning was created by your friends at C&T Publishing.

To learn more about Creative Spark and the team behind it, visit our About Us page!

Many of your questions can be answered by reviewing our frequently asked questions below and video tutorials. If you need further help, a support request form is after the FAQ/Tutorial sections.


We're open Monday through Friday, 8:00 am to 3:00 pm, Pacific Standard/Daylight Time.

We are closed most major holidays, including New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the time between Christmas Eve through New Year's Day.

Frequently Asked Questions: General Customer Services Issues

  • How long do I have access to my course?

    There is no expiration on our courses (unless noted next to the BUY NOW button-a rare occurrence!). The exception to this is the FREE courses. Free courses can be accessed for 1 year. You can re-sign up for a FREE course if it has expired. If you purchased a course before 2022, it may have said you had 1-year access. We have updated everyone's accounts so you also have access to your courses and lectures going forward. If you see an issue, please let us know.

  • Why can I only buy one course at a time?

    Our platform does not have a "shopping cart" function so each course is a separate transaction. Hopefully that function will be available in the future.

  • I have a coupon code. Where do I enter it?

    There will be text on the purchase page on the right side that says, “Have a coupon.” Click there! If you are using a mobile device, tablet, or small computer window, you may not see the coupon spot. Click on "View order summary" at the top of the screen. The screen will expand to reveal the "Have a coupon" text.

  • I bought a course by mistake. Can I get a refund?

    If it is a self directed course and you have not watched the course, we can refund you when requested within 7 days of purchase. We can give refunds on Live Courses only if the the live event is more than 30 days from refund request.

  • I can't make a Live course I bought What are my options?

    Please contact us immediately. Because we limit the number of students in a Live course we cannot always refund last minute cancelations. We will try our best to come up with a solution though.

  • Why is the Live portion of the course separate from the main course?

    Sometimes it is easier to add students and allow them longer access to the main course materials. Some courses have the live elements embed in the course. Some will show up in your student dashboard as a separate course. This allows us to add students to the Live sections after they have purchased a course as well.

  • Are my payment details secure?

    Yes, your credit card information is safe. We use secure servers and encryption protocol to make certain your personal information is unavailable to others. Once encrypted, your data cannot be read as it is transmitted over the Internet.

  • Payment Plan Information

    The payment plan feature allows students to pay for a class through an automated payment collected each month. These payments are automatically charged to the student's credit card on their monthly billing date. The student's monthly billing date is set by the date they enrolled in the course and started the payment plan. The student will no longer be billed on their monthly billing date once the total months has been completed.

  • Can I offer a class on Creative Spark?

    We are always looking for new content and teachers. For more information on what is involved and how to make a proposal, check out the link in the footer: Become a teacher.

Frequently Asked Questions: Technical Issues

  • I can't find my course

    Your courses are on your student dashboard. Log into your account and you will have access to all your courses as well as community pages you can visit. We also have a video tutorial at the bottom of this page to help.

  • How do I reset my password?

    Go into the login page and select “Lost Your Password?” Enter your email address and select “Reset Password.” If you are logged in to your account, you can change your password by going to your “My Account” page.

  • How do I view the video in full screen?

    On the video playback page, simply click the full screen icon located at the bottom right-hand corner of the video. To exit click the same icon.

  • Can I access the video content from my mobile device?

    Most newer-model smartphones or other mobile/tablet devices with an internet connection are able to access the video content.

  • Can I download Creative Spark courses onto my computer?

    You can download anything that has the download icon (a bold arrow with the line directly below it). You cannot download video content.

  • How do I download the FREE eBook? How do I download my course materials?

  • Are the courses closed-caption?

    The classes are not closed-captioned at this time. We hope to offer that important feature soon.

  • What if I have a question for my instructor or fellow student?

    Our courses allow you to ask questions on discussion boards. These discussions are located in each lesson. You can reach out to your peers or the instructor.

New Teachers Wanted

If you have a creative skill you want to teach, we want to know. Here's information for potential instructors (LINK).

Video Tutorial: Find Your Course


Can't Find The Answer To Your Question?

Let's See What Our Support Team Can Do

CLICK TO SEND US AN EMAIL

Support Email: support-creativesparkonlinelearning@ctpub.com

We will get back to you within 2 business days but probably much sooner!